Helpdesk
AI-powered support at scale
An intelligent helpdesk that auto-classifies tickets, drafts AI responses from your knowledge base, and routes to the right agent by skill. Split complex issues, run side conversations, and track first-response SLAs -- all while collecting CSAT scores automatically.
Helpdesk is included free on Deelo — no credit card required. One platform with 50+ integrated business apps.
Everything You Need in Helpdesk
Powerful features designed to help you work smarter, not harder.
AI-Powered Ticket Resolution
Deelo Helpdesk uses AI to auto-classify incoming tickets, match them against your knowledge base, and draft accurate responses for agent review. Resolve common issues in seconds.
- TF-IDF knowledge base matching
- AI-generated draft responses
- Auto-classification by type and priority
- Continuous learning from agent edits
SLA Management & Escalation
Define first-response and resolution SLAs per priority level. Get proactive alerts before breaches and automatic escalation when targets are missed.
- Custom SLA policies by priority
- Real-time SLA compliance dashboard
- Auto-escalation on breach
- SLA performance reporting
Omnichannel Support
Manage support from email, live chat, phone, and a self-service portal in one unified inbox. Customers reach you however they prefer.
- Email-to-ticket conversion
- Live chat widget integration
- Phone and voice integration
- Branded self-service portal
Advanced Ticket Workflows
Split complex tickets into subtasks, run side conversations with other departments, and use skills-based routing to ensure the right agent handles every issue.
- Parent-child ticket splitting
- Internal/external side conversations
- Skills-based agent routing
- Round-robin and load-balanced assignment
Why Deelo Helpdesk vs Alternatives
See how Deelo stacks up against the most popular helpdesk software on the market.
| Feature | Deelo Helpdesk | Zendesk | Freshdesk | Intercom |
|---|---|---|---|---|
| Ticket Management | Included | Included | Included | Included |
| SLA Tracking | Included | Included | Included | Included |
| AI Auto-Response | Included | Included | Included | Included |
| Knowledge Base | Included | Included | Included | Included |
| Skills Routing | Included | Included | Included | Not included |
| Built-in Live Chat | Included | Included | Included | Included |
| Built-in CRM | Included | Not included | Not included | Not included |
| 50+ Business Apps | Included | Not included | Not included | Not included |
| Price | $19/seat/mo | $19-115/agent/mo | $15-79/agent/mo | $39-139/seat/mo |
Who Is Helpdesk For?
Built for teams of all sizes across industries.
Perfect for Support Teams
- Resolve tickets faster with AI-drafted responses
- Track SLA compliance in real-time across all agents
- Collect CSAT automatically after every resolution
Perfect for SaaS Companies
- Offer multi-channel support from one inbox
- Build a self-service knowledge base for customers
- Scale support without proportionally scaling headcount
Perfect for IT Help Desks
- Auto-classify and route internal IT requests
- Track resolution SLAs for different request types
- Split complex issues into subtasks for different teams
Works Seamlessly With Your Other Apps
Helpdesk integrates with other Deelo apps so your data flows automatically.
Simple, Transparent Pricing
Helpdesk is included in every Deelo plan. No hidden fees, no per-feature charges.
Free
$0
For individuals getting started
Starter
$19/seat/mo
For small teams getting started
Business
$39/seat/mo
For growing teams that need more
Enterprise
$69/seat/mo
For organizations at scale
Frequently Asked Questions
Everything you need to know about Helpdesk.
Learn More About Helpdesk Software
Guides, comparisons, and best practices from our blog.
Ready to Try Helpdesk?
Get started free with all features included. No credit card required.