AI-powered support at scale
An intelligent helpdesk that auto-classifies tickets, drafts AI responses from your knowledge base, and routes to the right agent by skill. Split complex issues, run side conversations, and track firs...
Every feature of Helpdesk is available on the Free plan — no feature gating, no upgrade walls. Purpose-built for it consulting firms.
Incoming tickets are matched against your knowledge base using TF-IDF search, and a draft reply is generated instantly.
Tickets are automatically categorized by type and priority so agents can focus on solving, not sorting.
Define agent skill profiles and route tickets to the best-matched agent with round-robin or load-balanced assignment.
Break complex tickets into parent-child subtasks and run internal or external side threads without leaving the ticket.
Set first-response and resolution SLA policies, monitor compliance in real-time, and escalate automatically on breach.
Visualize resolution times, agent workload, CSAT trends, and SLA compliance with filterable date-range charts.
Customers submit tickets, track status, and browse your knowledge base from a branded portal -- no login required.
Inbound emails create threaded tickets automatically, and a satisfaction survey is sent after every resolution.
Need more? Upgrade anytime to Starter ($19/mo) for unlimited seats, more storage, and no branding. Your data carries over seamlessly.
Cut first-response time in half with AI-drafted replies
Eliminate manual triage with auto-classify and skills routing
Maintain SLA compliance with proactive escalation alerts
Increase CSAT by closing the loop with automatic surveys
Scale support without scaling headcount
Start free today. Upgrade when you need more seats, storage, or AI credits.
| Feature | CURRENT Free $0 | Starter $19/mo/user | Business $39/mo/user | Enterprise $69/mo/user |
|---|---|---|---|---|
| Users | 1 user | Unlimited | Unlimited | Unlimited |
| Storage | 1 GB | 10 GB/user | 100 GB/user | Unlimited |
| AI Credits | 50/mo | 200/mo/user | 1500/mo/user | 10,000/mo/user |
| Branding | Deelo branding | No branding | No branding | No branding |
| Support | Community | Priority email | Dedicated | |
| Apps | All 40+ | All 40+ | All 40+ | All 40+ |
Deelo includes 40+ apps — all free. Here are the most popular for it consulting firms.
Everything you need to know about free helpdesk software for it consulting firms.
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