Unified workboard combining support tickets and project tasks with priority balancing, engineer availability tracking, and workload visualization that prevents resource conflicts.. Software for creating, organizing, and sharing knowledge articles for internal teams or external customers.
If any of these sound familiar, you are not alone. Most it consulting businesses deal with these every day.
Ticket and project overlap where the same team handles both break-fix support tickets and project-based engagements, and resource conflicts between reactive support and planned project work are constant.
Multi-client environment management where each client has different systems, credentials, network configurations, and security requirements that must be documented and accessible to engineers without compromising other clients' data.
Managed service agreement profitability where fixed-fee monthly contracts must cover unpredictable support volumes, and clients who consume excessive resources make agreements unprofitable.
Technology stack tracking across client environments where hardware inventories, software licenses, warranty dates, and end-of-life timelines must be monitored to provide proactive recommendations.
Security compliance requirements where clients in regulated industries expect their IT consultants to maintain certifications, follow security frameworks, and provide compliance documentation.
Every pain point above has a matching solution built into Deelo — no extra plugins, no extra cost.
Unified workboard combining support tickets and project tasks with priority balancing, engineer availability tracking, and workload visualization that prevents resource conflicts.
Client environment documentation with secure credential storage, network diagrams, configuration records, and runbooks accessible only to authorized engineers working on that specific account.
MSA profitability tracking with per-client time logging, support volume trending, and agreement review alerts that identify unprofitable agreements before renewal periods.
Client technology inventory with hardware lifecycle tracking, software license management, warranty expiration alerts, and proactive upgrade recommendations based on end-of-life timelines.
Compliance documentation with framework checklists, certification tracking, audit trail logging, and client-facing security reports that satisfy regulated industry requirements.
Software for creating, organizing, and sharing knowledge articles for internal teams or external customers. Reduces repetitive questions by making answers searchable and accessible, whether you need an internal wiki or a customer-facing help center.
See how Deelo stacks up against popular knowledge base tools for it consulting businesses.
| Feature | Deelo | Notion | Confluence | GitBook |
|---|---|---|---|---|
| Starting Price | Free / $19/seat | $0 - $15/user/mo | $0 - $10/user/mo | $0 - $16/user/mo |
| All-in-one platform | ||||
| Knowledge Base features | ||||
| Built-in CRM | ||||
| Invoicing & payments | ||||
| 50+ integrated apps | ||||
| No long-term contract |
Unified work management reduces engineer context-switching by 35%
MSA profitability tracking identifies underpriced contracts saving 15% of managed service revenue
Get started with knowledge base software built for it consulting businesses. Free to start — no credit card required.