Survey & Feedback Software for Substance Abuse Treatment Centers

Admissions pipeline management where referrals from courts, hospitals, insurance case managers, and families must be processed quickly because patients seeking treatment often have a narrow window of motivation.

Bed and capacity management across residential, detox, partial hospitalization, and outpatient levels of care where transfers between levels must be coordinated with clinical milestones and insurance authorization.

Outcome tracking requirements where payers, accreditation bodies, and referral sources demand data on completion rates, relapse rates, and patient satisfaction to justify reimbursement and maintain referral relationships.

Alumni engagement and aftercare coordination where maintaining contact with graduates through support groups, check-ins, and crisis resources is critical for long-term recovery but difficult to sustain systematically.

Complex billing with multiple payers per patient including private insurance, Medicaid, self-pay, and court-ordered funding where each has different covered services, session limits, and documentation requirements.