Survey & Feedback Software for IT Service Companies

Ticketing system with automated priority, SLA timers, and assignment rules that route issues instantly. Software for creating surveys, collecting feedback, and measuring customer satisfaction.

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Challenges IT Services Businesses Face

If any of these sound familiar, you are not alone. Most it services businesses deal with these every day.

Tickets piling up in email while the team works from a shared spreadsheet with no priority system

SLA tracking that is manual and only checked when a client complains about slow response times

Recurring maintenance contracts billed inconsistently with no automated tracking

Remote support sessions that are not documented, making repeat issues harder to diagnose

Project work and support tickets competing for the same team's time with no visibility into allocation

How Deelo Solves These for IT Services Businesses

Every pain point above has a matching solution built into Deelo — no extra plugins, no extra cost.

Ticketing system with automated priority, SLA timers, and assignment rules that route issues instantly

Real-time SLA dashboards with escalation alerts before breaches happen

Managed service billing with automated recurring invoices tied to contract terms

Session logging and knowledge base that documents solutions for faster future resolution

Workload view that balances project hours and support coverage across the team

Survey & Feedback Features Built for IT Services

Software for creating surveys, collecting feedback, and measuring customer satisfaction. From simple polls to complex NPS programs, helps you understand what your customers and employees think so you can improve experiences and make data-driven decisions.

Survey builder with multiple question types
Conditional logic and skip patterns
NPS, CSAT, and CES scoring built-in
Response analytics with charts and trends
Response collection via email, link, and embed
Survey templates for common use cases
Real-time response notifications
Data export and reporting dashboards

Deelo vs the Competition

See how Deelo stacks up against popular survey & feedback tools for it services businesses.

FeatureDeeloSurveyMonkeyTypeformQualtrics
Starting PriceFree / $19/seat$0 - $75+/user/mo$0 - $99/moQuote-based (enterprise)
All-in-one platform
Survey & Feedback features
Built-in CRM
Invoicing & payments
50+ integrated apps
No long-term contract

IT Services Industry Insights

MSPs with automated ticketing resolve issues 45% faster

SLA compliance improves by 35% with automated escalation alerts

Frequently Asked Questions

What is the best survey & feedback software for it services businesses?
Deelo offers survey & feedback software purpose-built for it services businesses. It includes survey builder with multiple question types, conditional logic and skip patterns, nps, csat, and ces scoring built-in, and more — all in one integrated platform that also includes 50+ other business apps.
How much does survey & feedback software cost for it services companies?
Deelo starts free with all 50+ apps included. Paid plans start at $19/seat/month with no long-term contracts. Compare that to standalone survey & feedback tools like SurveyMonkey ($0 - $75+/user/mo) that only cover one function.
Can I use Deelo's survey & feedback alongside other Deelo apps?
Yes — that's the core advantage. Your survey & feedback data connects seamlessly with helpdesk, crm, invoicing. No integrations to set up, no data silos, no extra cost.
How long does it take to set up Deelo for a it services business?
Most it services businesses are up and running in under 15 minutes. Sign up, choose your industry during onboarding, and Deelo pre-configures the right apps and workflows for your business type.
Does Deelo replace SurveyMonkey for it services businesses?
Deelo can replace SurveyMonkey and more. While SurveyMonkey focuses on survey & feedback, Deelo gives you survey & feedback plus 50+ additional apps — CRM, invoicing, scheduling, helpdesk, and more — for a fraction of the cost.

Ready to Transform Your IT Service Companies?

Get started with survey & feedback software built for it services businesses. Free to start — no credit card required.

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