Ticketing system with automated priority, SLA timers, and assignment rules that route issues instantly. Software for engaging website visitors and customers in real-time conversations.
If any of these sound familiar, you are not alone. Most it services businesses deal with these every day.
Tickets piling up in email while the team works from a shared spreadsheet with no priority system
SLA tracking that is manual and only checked when a client complains about slow response times
Recurring maintenance contracts billed inconsistently with no automated tracking
Remote support sessions that are not documented, making repeat issues harder to diagnose
Project work and support tickets competing for the same team's time with no visibility into allocation
Every pain point above has a matching solution built into Deelo — no extra plugins, no extra cost.
Ticketing system with automated priority, SLA timers, and assignment rules that route issues instantly
Real-time SLA dashboards with escalation alerts before breaches happen
Managed service billing with automated recurring invoices tied to contract terms
Session logging and knowledge base that documents solutions for faster future resolution
Workload view that balances project hours and support coverage across the team
Software for engaging website visitors and customers in real-time conversations. Converts browsers into buyers, provides instant support, and captures leads when they are most engaged with your business.
See how Deelo stacks up against popular live chat tools for it services businesses.
| Feature | Deelo | Intercom | Drift | Zendesk Chat |
|---|---|---|---|---|
| Starting Price | Free / $19/seat | $74 - $132+/seat/mo | $2,500+/mo | $19 - $115+/agent/mo (as part of Suite) |
| All-in-one platform | ||||
| Live Chat features | ||||
| Built-in CRM | ||||
| Invoicing & payments | ||||
| 50+ integrated apps | ||||
| No long-term contract |
MSPs with automated ticketing resolve issues 45% faster
SLA compliance improves by 35% with automated escalation alerts
Get started with live chat software built for it services businesses. Free to start — no credit card required.