Ticketing system with automated priority, SLA timers, and assignment rules that route issues instantly. Cloud file management software for storing, organizing, and sharing documents, images, and media across your entire team.
If any of these sound familiar, you are not alone. Most it services businesses deal with these every day.
Tickets piling up in email while the team works from a shared spreadsheet with no priority system
SLA tracking that is manual and only checked when a client complains about slow response times
Recurring maintenance contracts billed inconsistently with no automated tracking
Remote support sessions that are not documented, making repeat issues harder to diagnose
Project work and support tickets competing for the same team's time with no visibility into allocation
Every pain point above has a matching solution built into Deelo — no extra plugins, no extra cost.
Ticketing system with automated priority, SLA timers, and assignment rules that route issues instantly
Real-time SLA dashboards with escalation alerts before breaches happen
Managed service billing with automated recurring invoices tied to contract terms
Session logging and knowledge base that documents solutions for faster future resolution
Workload view that balances project hours and support coverage across the team
Cloud file management software for storing, organizing, and sharing documents, images, and media across your entire team. An integrated file manager eliminates the need for separate storage subscriptions by embedding files directly into your CRM, projects, and helpdesk.
See how Deelo stacks up against popular file management tools for it services businesses.
| Feature | Deelo | Google Drive | Dropbox | Box |
|---|---|---|---|---|
| Starting Price | Free / $19/seat | $0 - $18/user/mo (Workspace) | $12 - $26/user/mo | $15 - $47/user/mo |
| All-in-one platform | ||||
| File Management features | ||||
| Built-in CRM | ||||
| Invoicing & payments | ||||
| 50+ integrated apps | ||||
| No long-term contract |
MSPs with automated ticketing resolve issues 45% faster
SLA compliance improves by 35% with automated escalation alerts
Get started with file management software built for it services businesses. Free to start — no credit card required.